Halifax Limited

Financial Ombudsman decision DRN-6478367 Upheld

Upheldoutcome, as published by the Ombudsman

£880redress stated in the decision

Tue Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mrs L’s husband was very unhappy with the way Halifax had handled the complaint including the fact that it had paid compensation into his account without his agreement.Complaint handling

The estate of Mrs L complains Bank of Scotland plc trading as Halifax provided extremely poor customer service causing considerable stress and anxiety.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6478367.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.