Shawbrook Bank Limited

Financial Ombudsman decision DRN-6476489 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

I wasn’t persuaded that the Supplier had marketed or sold the timeshares to Mrs M as an investment, in breach of Regulation 14(3) of the Timeshare Regulations.Irresponsible lending

Mrs M later complained to the Lender that the May and October 2014 purchases had, in essence, been mis-soldProduct mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6476489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.