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North Edinburgh and Castle Credit Union Limited

Financial Ombudsman decision DRN-6464356 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

the impact a prolonged dispute and the pursuance of an incorrect balance had on Mr P’s credit file which remains in disputeCredit file reporting

Mr P doesn’t think the compensation amount offered is fair or proportionate given the seriousness and duration of NE and CCU’s failures.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6464356.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.