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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-6462199 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

misleading advice about the interest that would be charged to his accountInterest and rates

Creation accepts that it did not make it clear to Mr T... that he would incur backdated interest chargesProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6462199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.