Revolut Limited

Financial Ombudsman decision DRN-6462083 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

unable to access C’s business accountIdentity checks and access

Mr C has told us C suffered financial losses during the period. As its taxes were due, and as C couldn’t access the capital to pay them, Mr C had to pay £30,000 out of his personal funds into the business to cover its tax liability.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6462083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.