MONZO BANK LIMITED
Financial Ombudsman decision DRN-6460587 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mrs L says that Monzo failed in its’ duty of care to recognise that she was a vulnerable customer due to her personal circumstances at the time.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6460587.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.