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TSB Bank plc
Financial Ombudsman decision DRN-6460252 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Tue Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
Mr P complains about TSB Bank plc’s handling of his credit card with it and the impact its’ treatment has had on his credit file.Credit file reporting
Mr P complained to TSB about the failure of the direct debit and the missed payment marker on his credit file.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6460252.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.