Lloyds Bank PLC

Financial Ombudsman decision DRN-6450262 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds had given Mrs N incorrect information, when she asked if changing the type of packaged account would affect the discount that she received on her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6450262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.