OPOS Limited

Financial Ombudsman decision DRN-6444304 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss T complains Opos Limited: • Contacted her on a work mobile phone creating embarrassment; • Asked her to repay an old debt but didn’t do any checks she thinks they should have; • Didn’t process her Subject Access Request (SAR) correctly or communicate about it effectively; • Continued to contact her asking for repayment of the debt.Complaint handling

Didn’t process her Subject Access Request (SAR) correctly or communicate about it effectivelyData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6444304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.