Nationwide Building Society

Financial Ombudsman decision DRN-6440892 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr J and Mr J are father and son and hold a joint bank account together. They complain that Nationwide Building Society won’t refund money Mr J (senior) lost to a scam from this account.APP scam refund refused

Nor did she consider Nationwide had treated Mr J unfairly due to his vulnerabilities at the time of the scam.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6440892.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.