EE Limited

Financial Ombudsman decision DRN-6440519 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Ensure any adverse information is removed from Miss W’s credit fileCredit file reporting

EE recognised a service failing when it said Miss W should not have needed to reach out to EE the day after she made a complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6440519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.