Yorkshire Building Society

Financial Ombudsman decision DRN-6433582 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs L complains Yorkshire Building Society has reduced the interest rate on her reward accountInterest and rates

I’m satisfied that having treated Mrs L’s questioning as a complaint, Yorkshire Building Society sent a final response that missed the pointComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6433582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.