Barclays Bank UK PLC

Financial Ombudsman decision DRN-6427543 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Barclays say that it isn’t possible to upgrade the Basic current account Miss S held, instead a new account must be opened. Miss S says this wasn’t made clear, and that she didn’t agree to open a new account. She says had she known this was what she was being asked to do she would never have proceeded with the application.Credit file reporting

Miss S says the process to upgrade her existing Barclays Bank UK Plc account was unclear resulting in her opening a new account via the mobile app.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6427543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.