Marsh FM LLP

Financial Ombudsman decision DRN-6427083 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Marsh took over Miss C’s finance agreement, and she set up a standing order to make the monthly payments. Because of the way standing orders are applied the payment wasn’t always being made on the same day – for example where the payment day fell on a weekend. When this happened Marsh’s system auto-generated messages that were sent to Miss C telling her she was in arrears.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6427083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.