Revolut Limited

Financial Ombudsman decision DRN-6426647 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

N, a limited company, complains Revolut Ltd refused to properly investigate or resolve a missing payment.Payment delayed or failed

N also complains Revolut mishandled the complaint by ignoring requests to escalate and recording inaccurate information which caused distress and inconvenience.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6426647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.