Capital One (Europe) plc

Financial Ombudsman decision DRN-6422984 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

reported a missed payment to her credit fileCredit file reporting

Miss H is unhappy that Capital One (Europe) plc incorrectly advised her that her Direct Debit would remain in place during a period of financial difficultySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6422984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.