MONZO BANK LIMITED
Financial Ombudsman decision DRN-6422853 Upheld
Upheldoutcome, as published by the Ombudsman
£860redress stated in the decision
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
Miss G complains about a top up loan she took with Monzo Bank Limited.Irresponsible lending
I remain of the view that Monzo could have done more to help Miss G once the mistake came to light, and I think compensation of £250 for the distress its’ failure to help caused, is fair and reasonable in the circumstances.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6422853.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.