Tesco Mobile Limited

Financial Ombudsman decision DRN-6422748 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

X complains that Tesco Mobile Limited (‘Tesco’) continued to report missed payments to their credit file despite them making payments and Tesco agreeing to waive the outstanding balance.Credit file reporting

Tesco said they shouldn’t have told X the account was cancelled in error and that there would be no adverse credit reporting.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6422748.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.