Kroo Bank Ltd

Financial Ombudsman decision DRN-6422086 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr J complains that Kroo Bank Ltd (“Kroo”) irresponsibly lent to himIrresponsible lending

Kroo failed to act on his gambling vulnerabilitySupport for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6422086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.