Barclays Bank UK PLC

Financial Ombudsman decision DRN-6416620 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Barclaycard reported information to the credit reference agencies that showed that Mr H had exceeded his credit limit.Credit file reporting

Barclaycard says that it accepts that Mr H’s email address was incorrectly amended, which amounted to a service failingService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6416620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.