Barclays Bank UK PLC

Financial Ombudsman decision DRN-6414983 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to act on their instruction to transfer funds overseas in a timely mannerPayment delayed or failed

Barclays acknowledged it had made mistakes and that the service Mr and Mrs T received wasn’t up to the standards it would expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6414983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.