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Nationwide Building Society
Financial Ombudsman decision DRN-6414029 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the member of staff he spoke to said they were unable to see the regular payment that Mr S wanted to cancel... they then, incorrectly believed Mr S was referring to the bill paymentService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6414029.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.