Firms › West Bromwich Building Society ›

West Bromwich Building Society

Financial Ombudsman decision DRN-6412111 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

The issue was not the procedural delay alone but rather the material delay in being able to challenge adverse credit reportingCredit file reporting

Mr M complains that West Bromwich Building Society (WBBS) delayed responding to his data subject access request (DSAR).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6412111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.