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Go Car Credit Limited
Financial Ombudsman decision DRN-6404163 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He also said that due to an error by the dealer the immobiliser fitted on the car issued an alarm beep for late payment despite his payment being made on time, explaining this caused him stress and upset as he was on holiday when it happened. He’s asked that the interest on the agreement be recalculated within a range he says represents the standard market rates at the time and believes he should be paid approximately £3,000 in redress.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6404163.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.