HSBC Bank plc

Financial Ombudsman decision DRN-6400217 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M complains that HSBC UK Bank Plc (‘HSBC’) won’t reimburse the funds he lost when he fell victim to a scam.APP scam refund refused

I agree with Mr M that the service HSBC provided to him after he reported the scam could have been better and think that HSBC should pay £100 compensation to reflect the impact this had on Mr M.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6400217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.