HSBC UK Bank Plc
Financial Ombudsman decision DRN-6399559 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Miss H complains HSBC UK Bank Plc trading as M&S Bank won’t refund the money she lost to a scam.APP scam refund refused
her representative says she was very vulnerable and this played a significant part in her falling victim to this scam.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6399559.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.