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Metro Bank PLC
Financial Ombudsman decision DRN-6395370 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Ms D was unhappy with this response, brought her complaint to this service and an investigator looked into things.Complaint handling
Metro have recognised the branch manager didn’t act appropriatelyService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6395370.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.