Barclays Bank UK PLC

Financial Ombudsman decision DRN-6393477 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Barclays would be expected to treat Ms T with “forbearance and due consideration.”Treatment in financial difficulty

Ms T explained she was in arrears with her mortgage and utilities. And about her relationship and what had happened as well as about the impact this had on her health and wellbeing.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6393477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.