Barclays Bank UK PLC

Financial Ombudsman decision DRN-6392078 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

I find it was reasonable for Barclays to have declined Mr H’s S75 CCA claim in its entirety.Product mis-sold

Our Investigator detailed in their findings why they thought the communication issued by Barclays was, at times, poor.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6392078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.