Barclays Bank UK PLC

Financial Ombudsman decision DRN-6391615 Upheld

Upheldoutcome, as published by the Ombudsman

£2,576redress stated in the decision

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss H complains about Barclays Bank UK Plc as they wouldn’t provide her with a refund when she lost money to a job scam.APP scam refund refused

Due to Miss H’s inability to recall / explain events and her mental health difficulties which this cruel scam has exacerbatedSupport for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6391615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.