Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-6390610 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mrs A complains that Santander Consumer (UK) PLC (trading as Santander Consumer (“Santander CF”)) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her as she was a pensioner on a low income.Irresponsible lending

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6390610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.