PayPal UK Ltd

Financial Ombudsman decision DRN-6390246 Not upheld

Not upheldoutcome, as published by the Ombudsman

£45redress stated in the decision

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

It looks like it took PayPal slightly longer than eight weeks to respond to Mr S’ complaint, and this isn’t great service.Complaint handling

it’s clear Mr S has some very challenging health conditions, and these clearly lead to Mr S being quite vulnerableSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6390246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.