Capital One (Europe) plc

Financial Ombudsman decision DRN-6389597 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains about how Capital One (Europe) plc has handled a credit card account he has with it.Complaint handling

He said he was misinformed about where Capital One was sending his private mail, the mail was being sent to an address he didn’t want to use, and his personal data has been placed at risk.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6389597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.