HSBC UK Bank Plc
Financial Ombudsman decision DRN-6385965 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
O complains that HSBC UK Bank Plc (“HSBC”) won’t refund the full amount of money it says it lost to a scam.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6385965.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.