Castle Trust Capital PLC

Financial Ombudsman decision DRN-6384764 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

his funds had been in a holding account earning a lower interest rateInterest and rates

didn’t complete an ISA transfer on the day of maturityService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6384764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.