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Revolut Limited
Financial Ombudsman decision DRN-6381947 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
he wasn’t able to complete the Know Your Customer (KYC) processIdentity checks and access
complaint handling isn’t within the jurisdiction of this service to reviewComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6381947.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.