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NUCLEUS FINANCIAL SERVICES LIMITED

Financial Ombudsman decision DRN-6380641 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

due to an initial administrative failure, NFS did not process this until 16 June 2025 and did not provide the DSAR until late on 1 July 2025, beyond the statutory one-month deadline.Complaint handling

they gave him incorrect information as to how he could go about purchasing the battery, which delayed the purchase of the battery for about a month.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6380641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.