Capital One (Europe) plc

Financial Ombudsman decision DRN-6380199 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains that Capital One (Europe) plc has declined to refund disputed transactions that debited her credit card account after she fell victim to a scam.APP scam refund refused

the way she was made to feel by Capital One, when it asked her if she had any health conditions that may have impacted her judgement.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6380199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.