Firms › Startline Motor Finance Limited ›

Startline Motor Finance Limited

Financial Ombudsman decision DRN-6378910 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

failings in the way Startline handled Miss E’s vulnerabilities and communication preferencesSupport for vulnerable customers

distress and inconvenience caused by the failures in Startline’s handling of Miss E’s communication preferences and vulnerabilitiesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6378910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.