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Rightcard Payment Services Limited

Financial Ombudsman decision DRN-6378600 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss N complains that Rightcard Payment Services Limited trading as Lemfi (Lemfi, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to a job task scam.APP scam refund refused

Her vulnerable circumstances and level of manipulation she had suffered during the scam had not been appropriately taken into account when reaching the outcome.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6378600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.