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Omni Capital Retail Finance Limited
Financial Ombudsman decision DRN-6373702 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Wed Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss O does not assert that Omni Capital should never have contacted her, but only says that it should have done so more constructively.Treatment in financial difficulty
Miss O complains that Omni Capital Retail Finance Limited harassed her and failure to treat me fairly as a vulnerable customer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6373702.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.