Salary Finance Limited

Financial Ombudsman decision DRN-6373239 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

amend their credit file reporting for Mrs B’s account to show that Mrs B settled the account in full in August 2025Credit file reporting

failed to correctly apply her settlement payment to her loanPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6373239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.