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American Express Services Europe Limited
Financial Ombudsman decision DRN-6371218 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
incorrectly advised her that she would receive a welcome and referral bonus on her credit card if she met the required spend, which she says she relied on to her detrimentProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6371218.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.