MONZO BANK LIMITED
Financial Ombudsman decision DRN-6370994 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Monzo must also amend Miss W’s credit file records so that they accurately reflect the loan position Miss W would have been inCredit file reporting
Miss W is unhappy that Monzo did not make it clear that using her 14-day cooling-off period on a top-up loan would not restore her original loan termsProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6370994.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.