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National Westminster Bank Plc
Financial Ombudsman decision DRN-6368160 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Miss R complains that National Westminster Bank plc (Natwest) lent to her irresponsibly.Irresponsible lending
I can see that Miss R was unhappy about the customer service she has received from Natwest. This was in the context of her suffering from domestic abuse and the pressures that she was experiencing.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6368160.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.