Zopa Bank Limited
Financial Ombudsman decision DRN-6365996 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Zopa Bank could have supported Mr I more in the months leading up the default and had fallen short in its duty of care towards himTreatment in financial difficulty
I’ve taken account of all that Mr I and his wife have said about his vulnerability and their situation, but I’m not persuaded that Zopa Bank was required to do more in these circumstances in response to his vulnerabilitySupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6365996.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.