Starling Bank Limited

Financial Ombudsman decision DRN-6362086 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Miss M attempted to deposit two cheques with Starling, but both were declined because they were issued more than six months ago. She contacted Starling via webchat to explain that she is a neurodivergent customer, and this is what led to the delay in presenting the cheques within the required timeframe.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6362086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.