Firms › National Savings and Investments ›

National Savings and Investments

Financial Ombudsman decision DRN-6361233 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs K as the executrix of her late mother’s estate Mrs M, complains about the service received from National Savings and Investments (“NS&I”) when dealing with the administration of her late mother’s premium bonds.Bereavement and power of attorney

NS&I wrongly advised in this and subsequent calls that a copy of the grant of probate would suffice without making it clear it would need to be sealed or certified.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6361233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.