Barclays Bank UK PLC

Financial Ombudsman decision DRN-6361017 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains about how Barclays Bank UK PLC dealt with his mortgage account when he was in financial difficulties.Treatment in financial difficulty

Barclays failed to make reasonable adjustments for him as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6361017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.