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Gain Credit LLC
Financial Ombudsman decision DRN-6346671 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr R complaints that Gain Credit LLC trading as Drafty (“Drafty”) has unfairly and disproportionately defaulted his account.Credit file reporting
Mr R wasn’t treated fairly when Drafty couldn’t lodge the complaint for him on the phone.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6346671.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.